About us

rapid user feedback GmbH is a consulting and research company based in Vienna.

We specialise in user research for various digital applications and work together with our clients on new and innovative solutions. In addition to our user research services, we are also involved in research projects and the development of new tools and methods of user-centred design.

Marc Busch

User Research

Marc is a psychologist with over 8 years of experience in implementing user research and user tests. With empathy and sensitivity, he gets authentic and genuine insight directly from the users. Marc works with qualitative research techniques as well as with quantitative research methods, such as experiments, hypothesis-based data collection and scientifically based user experience measuring instruments to improve products and new ideas.

Marco della Schiava

User Research & Design

Marco is a specialist for user-centered design and the early involvement of users in the product development process. Marco helps new businesses and technology developments with his in-depth knowledge in the areas of corporate financing and corporate design. He lives for agile iteration: finding out what users really need – quickly implementing it – learning through user testing – and bringing improved products to the market.

Christine Kipke

Data Collection & Tests

Christine loves the direct contact with customers and users and has extensive international experience in sales and business development. She supports organisations in the implementation of customer-centric processes and in the implementation of innovations based on holistic user research. As a certified expert (CPUX-F = Certified Professional for Usability and User Experience), she regularly trains in the field of user testing.

Valentin Gattol

User & Design Research

Valentin has over 13 years of experience as a researcher and project manager in design and product development, specifically in user-centered innovation projects. His core competencies include deriving user insights based on a wide range of research methods (user studies, experiments, surveys, interviews, focus groups) and design thinking approaches (design ethnographies, participatory design, prototyping, personas). Valentin studied psychology in Vienna and holds a PhD in Industrial Design / Consumer Behavior from TU Delft.

Astrid Meisslitzer

User Feedback Lab

Astrid is an expert in the analysis and optimization of processes, projects and products. With a vast experience in the areas of logistics and shipping, Astrid brings the research panel to life, with a focus on special target groups and contexts for user research. Astrid lives experimental methods and has committed herself to the mission of rapid user feedback: collecting authentic and real insights from various users and target groups.

Christina Ragg

User Feedback Lab

Christina supports rapid user feedback especially in the coordination and organization of the User Feedback Lab, an expert platform for testing of new technologies and digital innovations. Her expertise is planning and the coordination of complex project processes. In the past years she sharpened her skills in this field in the areas of logistics management and quality assurance.

A good UX is the key to success!

This applies to digital software and hardware products as well as innovative services and processes in the business and consumer sectors. Therefore, we rely on the approach of human-centred product development and combine qualitative and quantitative approaches in order to gain a deep understanding and empathy for users on the one hand, and to make design and development decisions that are backed up by data on the other. This is done through the early and regular involvement of diverse users (= user research) according to ISO 9241, an international standard for the development of human-centred products.

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