User Research as a Service
Get real feedback on your product.
User Feedback Lab
Recruitment of test participants.
User Research as a Service
We close the gap between product development and users.
Are you developing a new product, offering a new service or do you have an idea for a product innovation? With user feedback you receive a direct response from your future users – quick and easy. The early involvement of users in product development helps you avoiding misdevelopments, saving costs and bringing better products to the market.


Low-Fidelity
With the right methods, it is already possible to collect precise user feedback with first visualisations such as paper storyboards.

Medium-Fidelity
If your product is already in development, we have the right methods and tools to test click prototypes or wireframes.

High-Fidelity
For already functional prototypes or market-ready apps, our quantitative methods are particularly well suited.

Low-Fidelity
With the right methods, it is already possible to collect precise user feedback with first visualisations such as paper storyboards.

Medium-Fidelity
If your product is already in development, we have the right methods and tools to test click prototypes or wireframes.

High-Fidelity
For already functional prototypes or market-ready apps, our quantitative methods are particularly well suited.
Our UCD methods portfolio
Whether it’s an initial idea or a market ready app, we offer the right method for every phase.

Interviews & Focus Groups

Diary Studies
Fields of application
Whether smartphone consumer apps or B2B software, our methods are very flexible to use.
Digital Innovations
User feedback for apps and innovative technologies for end users.
Game User Research
Optimise the player experience (PX) through game user research (GUR).
E-Commerce
Optimise your online customer experience (OCX) through user research.
B2B Software
User feedback for enterprise software solutions and B2B platforms.
Quick UX Check for Start-Ups
User research tailored for startups & co.: New website or app? Have your user experience (UX) quickly and easily tested now! We offer you a “quick” user research package that is specially adapted to the needs of small businesses, startups and EPUs. We are in the consultant pool of the Vienna Chamber of Commerce, so Viennese companies can get a part of the hours subsidised in the course of an innovation consultancy.
Tech 4 Best Agers
Older people are an increasingly relevant target group for digital innovations, products and services. But most technologies are not yet well tailored to their needs. With our customised user research methods, based on a precise analysis of the psychology of this target group, the needs and requirements of older people can be well understood and digital offers can be tailored to this target group. (Details currently only available in German)
USER FEEDBACK LAB
In our User Feedback Lab we recruit “real users in real contexts”.
With our User Feedback Lab we stand for authentic user feedback from real people from all environments and realities of life. The tests are carried out exactly where the product is to be used: at home, at work or on the road. We come to where the users are. We don’t believe in artificial test environments and design all user tests to be as authentic and unbiased as possible.
Reference Customers
Auszug aus unserem Kund*innen-Portfolio im Bereich User Research & Design.

PSA Payment Services Austria GmbH

Vienna Business Agency

Zentrum für Interaktion, Medien & soziale Diversität

OEBB Open Innovation, OEBB-Holding AG

Invester United Benefits GmbH
FUNDING AGENCIES

Austrian Research Promotion Agency (FFG)

Austrian promotional bank

Vienna Business Agency

AAL (Ambient Assisted Living) Association
Get in touch:
How can we help you? Send us your non-binding enquiry.